Return and Refund Policy

Return Process for Defective Products

At P1 PC, we are committed to providing high-quality products and ensuring customer satisfaction. If you believe your product is defective, we are here to assist you. Please follow the steps below to initiate a return for a defective product.

Important Notes

  • Products damaged due to misuse, unauthorized modifications, or accidental damage are not covered under this return policy.
  • This process applies only to items purchased directly from P1 PC.
  • All sales are final, meaning no returns or exchanges unless a product has been deemed as defective.

Step 1: Contact Our Support Team

Before returning any product, it is essential to reach out to our support team. This helps us verify the issue and provide the best solution. You can contact us via:

When you contact us, please include the following details:

  • Your order number.
  • A detailed description of the issue.
  • Photos or videos showing the defect (if applicable).

Step 2: Verification and Next Steps

Once our team receives your request, we will:

  1. Review the information provided.
  2. Confirm if the product qualifies as defective.
  3. Offer a resolution, which may include:
    • Replacement of the defective item.
    • A refund if a replacement is unavailable.
    • Other appropriate solutions based on the situation.

Step 3: Arrange the Return

If a return is required, our support team will provide you with:

  • A return authorization number (RMA).
  • Detailed instructions on how to return the defective product.
  • A prepaid shipping label, if applicable.

Please ensure the product is securely packaged to prevent further damage during transit. Include all original accessories, manuals, and packaging if possible.

Step 4: Processing the Return

Once we receive the defective product:

  • Our team will inspect it to confirm the defect.
  • If approved, we will process the agreed resolution (replacement, refund, etc.) within 5-7 business days.

 

We appreciate your patience and understanding as we work to resolve the issue. Thank you for choosing P1 PC—we value your trust and are committed to ensuring your satisfaction.